📌 Introduction
These Terms & Conditions (“Terms”) govern the use of services provided by DPM Technologies India (“we”, “our”, “us”). By accessing or using our services, products, or website (https://dpm-technologies.com), you agree to comply with these Terms. If you do not agree, you must discontinue usage immediately.
🛠️ Service Usage
- All services are provided on a best-effort basis under applicable Indian laws.
- You agree not to misuse our services for unlawful, fraudulent, or harmful activities.
- We may suspend or terminate access if you violate these Terms or applicable regulations.
- All intellectual property rights in our services, content, and software remain with DPM Technologies India.
💳 Payments
- 50% of the service fee is payable upfront before commencement of work, and the remaining 50% is due on work submission.
- All payments must be made via approved channels and in accordance with agreed timelines.
- Payment once processed is non-transferable.
- We use secure third-party gateways for transactions. We are not liable for issues arising due to gateway providers.
📅 Working Days & Responsibility
- Our service commitments are applicable only during official business days and working hours.
- We do not accept responsibility for delays, responses, or service issues occurring on Holidays, Sundays, or National Holidays.
📝 Client Obligations
- For B2C clients, submission of the official client form is mandatory before project initiation.
- Website installation services will be performed only once per domain. Any reinstallation requests may incur additional charges.
↩️ Refund and Cancellation Policy
This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:
- Cancellations will only be considered if the request is made within 7 days of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.
- DPM Technologies India does not accept cancellation requests for perishable items like flowers, eatables, etc. However, the refund / replacement can be made if the user establishes that the quality of the product delivered is not good.
- In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/ merchant listed on the Platform, has checked and determined the same at its own end. This should be reported within 7 days of receipt of products.
- In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product. The customer service team after looking into your complaint will take an appropriate decision.
- In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them.
- In case of any refunds approved by DPM Technologies India, it will take 7 days for the refund to be processed to you.
⚖️ Limitation of Liability
While we take all precautions, DPM Technologies India shall not be liable for indirect, incidental, or consequential damages arising from service usage. Our maximum liability, if proven, shall not exceed the total amount paid by the customer for the specific service.
🔒 Data & Privacy
Your privacy is important to us. Collection and use of data are governed by our Privacy Policy. By using our services, you consent to data collection and processing as outlined therein.
📞 Contact
If you have any questions regarding these Terms or Refund Policy, please contact us: